Return & Replacement Policy

We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.  To claim misprinted, damaged, or defective items, you must submit your request within 7 days of delivery. For replacements, please send us unboxing videos and pictures of the defective product, along with images of the original packaging. All claims for replacements must be submitted within 7 days of delivery; after that, replacement is not possible.

To be eligible for a replacement, your item must be in the same condition that you received it in, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
To start a return, you can contact us at support@twistedreality.pro .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@twistedreality.pro . 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items. unless damaged or misprinted), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Replacement
We will notify you once we’ve received and inspected your replacement and let you know if the replacement was approved or not. If approved, you’ll be automatically sent the replacement item. If more than 15 business days have passed since we’ve approved your return, please contact us at support@twistedreality.pro.